Resident Satisfaction Survey 2025

woman stood in doorway smiling

Beacon’s first resident survey is now closed. 

At Beacon we want to understand what matters to residents and will use the feedback you provided to improve our services. We shared our Resident Satisfaction Survey to hear your thoughts on how we’re doing.

This year we asked Knowledge Partnership, who are market researchers working independently to Beacon, to carry out the surveys between August 2025 and mid October 2025. They did this through a combination of emails, online surveys, mailing out paper based surveys and telephone calls.

Every household that completed the survey had the option to be entered into a prize draw to win one of five, £50 Love to Shop vouchers (you can read the terms and conditions here).

Winners will be notified by 22nd December 2025.

Once we have the results of the survey they will be published online. 

Who is Knowledge Partnership?

Knowledge Partnership is a market research company who are instructed by Beacon to conduct this resident survey on our behalf, independently. When completing your questionnaires, Knowledge Partnership will combine your feedback with that of other residents and provide a report for senior staff and Beacon’s management board.
The survey was completely confidential, and you provided your answers anonymously. Knowledge Partnership only collect personal information about you if you request a follow up to the survey. Any personal data that is collected as part of the survey will be treated in accordance with Knowledge Partnership’s privacy policy.
At all times, Knowledge Partnership will comply with the Market Research Society Code of Conduct and the Data Protection Act. If you have any questions about the survey you completed, please call Knowledge Partnership on 0131 356 0385 or email [email protected].

Can we help you with anything?

Take a look at our core services.

Want to Get Involved?

Get in touch

Got a question? Get in touch! [email protected] 01443 424200 CF40 1BE