Anti-social behaviour

Our Policy

• Is it an emergency?
• Does it feel like the situation could get heated or violent very soon?
• Is someone in immediate danger?
• Do you need support right away?

If so, please call 999 now.

How to report a crime:

Report anonymously online: www.south-wales.police.uk/ro/report/ocr/af/how-to-report-a-crime/

If you have a hearing or speech impairment, use their textphone service 18000 or text them on 999 if you’ve pre-registered with the emergency SMS service.

For non emergencies you can call 101, report it online or via live chat at www.south-wales.police.uk

• Damage to property, including graffiti and vandalism
• Violence or threats of violence
• Drug related offences from a property or within the locality
• Harassment and victimisation
• Hate incidents and prejudice motivated ASB
• Verbal abuse
• Dangerous or banned dogs

Depending on where you live depends on which local council you need to contact.

• Nuisance from vehicles – abandoned vehicles on Coastal sites
• Nuisance from animal – noise
• Littering, fly-tipping, rubbish dumping in the community

If your neighbour is a Beacon resident and they or their visitor(s) are involved, we need to know. If you have informed the Police, contact your Community Housing Officer or our Customer Services Team on 01792 479200 to tell them that you have reported a crime in the area. We’ll need the incident report number and the officer’s name, so that we can work with them to take the next steps.

You also need to report the below directly to us:

• Littering, fly-tipping, rubbish dumping and misuse of communal areas on Beacon property
• Nuisance from animal – noise
• Excessive noise nuisance from a Beacon resident

Should I try and resolve the issue myself?

If it’s a minor neighbour dispute, talk to your neighbour about the problem as they might not know their behaviour is causing a nuisance to you. 

We understand that you may be nervous about speaking to your neighbour so, if needed, we can help you prepare what you want to say and what you would like to happen as a result. 

Think about…. 

• What happened? 
• What were you thinking/how were you feeling at the time? 
• Who else has been affected? 
• What do you want to happen to move forward? 

How we will respond when you report anti-social behaviour and how we will support you?

You may have concerns about coming forward and reporting anti-social behaviour. We will do all that we can to support you and will tailor the support that we provide to fit your needs.  

We will: 

• Give you information and advice on the type of action that can be taken to resolve the situation. 
• Discuss how evidence can be collected e.g, Incident Log Sheets or Noise Monitoring Equipment
• Ask you how you would like us to keep in contact with you and make sure that we do this. 
• Give you with regular updates on the progress of the case. 
• Liaise with other relevant organisations
• Tell you about the support that other agencies, such as Victim Support, can provide and make referrals on your behalf, if you would like us to.

What are restorative meetings and mediation?

We encourage all residents to build and maintain positive relationships with neighbours.

If you need help to talk to your neighbour about an issue, we can facilitate this, in a safe place, to help you: 

• explain the impact that your neighbour’s behaviour is having on you
• resolve things amicably
• agree outcomes that work for both parties.  

These ’restorative conversations’ help people to come together to resolve their own disputes. They can offer a solution much quicker than taking formal action.

If appropriate, and with the agreement of everyone involved, we can make a referral to a Mediation Practitioner, and we will pay the cost of this service. 

If you need to report Anti-social behaviour, you can speak to your Housing Officer or our Customer Services team on 01443 424200

Data Protection and Information Exchange

We will ensure that information is processed in accordance with the requirements of the Data Protection Act 1998 and our Data Protection and Confidentiality Policy and Procedure.