Your concern or complaint

We are committed to dealing fairly, openly, honestly and effectively with concerns or complaints raised about our services.

If we make mistake, we will acknowledge this, apologise and, where possible, put it right. We are committed to listening, learning and the information we gain from your concerns or complaints will help us improve our services.


If you have a concern or a complaint, then we want to hear about it. Take a look at our Concerns and Complaints Procedure below and view the ways you can raise an issue with us.

Raise a concern or complaint with us:

Download our online complaint form:

Submit your concern or complaint by:

Email: [email protected]

Post: Corporate Assistant, RHA Wales, 9 Compton Road, Tonypandy, RCT, CF40 1BE

Telephone: 01443 424200 (press option 1)

If you want to know how we will deal with your complaint or concern then please take a look Section 3.4, page 8 of our RHA Concerns and Complaints Handling Policy and Procedure document.

We want to hear from you if have a complaint or concern and we will listen. We’d much rather that you told us why you aren’t happy with any of our services and give us the opportunity to improve and resolve by working together.

Coming Soon! Read our concern and complaint case studies, and understand how we listened, learned and improved our services following your feedback.

Can we help you with anything?

Take a look at our core services.

How can we help you today?

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Get in touch

Got a question? Get in touch! [email protected] 01443 424200 CF40 1BE