Our Get Involved projects and groups are there to make sure we regularly talk to you and listen to your opinion.
We want to hear your views when we plan our services, so our commitment (promise) is to listen to you and to learn from your feedback.
Our Tenant Commitment explains how through our ‘Get Involved’ options we will fulfil the additional duties to consult with you, as outlined in the Renting Homes (Wales) Act 2016, specifically section 234 and 235. We have to ensure that you as contract holders (previously referred to as tenants) are made aware of any changes we are planning to the way we manage your home. We must also give you a reasonable amount of time to give us your feedback on any changes, before providing an update on the final plans agreed.
We want to work with you and have your feedback and ideas on:
We promise to support you to get involved in the areas of RHA that matter most to you (e.g. how we manage our homes or how we plan repairs), with activities and projects that are flexible and easy to take part in.
We want taking part to be as simple as possible, we will always offer hybrid meetings (online and in person) so that all tenants can attend. We will be flexible with the time of meetings if that makes it easier and you can bring a friend if that makes you feel more comfortable. You can share your views through surveys if you don’t have time to attend meeting.
These are the ways you can get involved:
Receive information about our services and important issues or updates, as well as news on events and projects.