At RHA we are committed to listening to and hearing the views of each one of our tenants on all the services we provide.
Each year, we carry out a STAR survey, where we ask for your feedback which helps us to make improvements and ensure tour support, activities and services meet your needs.
We know we may not always get things right, so our tenant commitment is to listen and learn from your experience and feedback. We are working with an independent company called Acuity Research to carry out this survey on our behalf.
- You can complete the paper survey and return it using the enclosed freepost envelope
- Complete the survey online at starsurveys.co.uk/rha using your personal code sent to you
- Or take the survey by phone, please call: 01273 287114
All our tenants will soon receive a phone call, letter, text or email and there is a prize draw for a £100 shopping voucher and 4 runner up prizes of £50 shopping vouchers. And by simply completing the survey you will be included in our free prize draw to win Love 2 Shop vouchers – just in time for the (dare we say it!) festive season!
Below you can see what you fed back to us on our last all tenant survey, and how we made improvements:
Tenant Involvement is important to us here at RHA, and despite lockdown our tenant volunteers have been busy working with us digitally to review policies and help us to plan how we reintroduce our services to tenants. Our Get Involved team have been working hard to ensure our tenants could provide us with valuable feedback and share their suggestions on our services and the way we work.
Volunteers worked with us to review our new decant and antisocial behaviour policies and developed our ‘Delivering Services Safely’ tenant survey, suggesting questions and testing out the survey before it went live. The feedback we receive is really important to us and helps ensure our priorities reflect those of our tenants.
To show our appreciation for their support and to say ‘Thank you’ we worked with local businesses to put together sustainable and locally sourced thank you packs, which were delivered to all those involved.
We’ve also been busy on a new project called ‘Get Connected’. We know that not all our tenants have access to the internet and that many would like to be more involved if they could, so we’ve secured a grant of £10,000 through Pen Y Cymoedd Wind Farm. This funding will help us to expand our digital projects and support those who are socially isolated and have been shielding during lockdown, providing tablets and equipment to tenants who want to access online services and to connect with friends and family. Working in partnership with Phoenix Initiative, a digital skills and training company, this project will support those involved to improve their digital skills and confidence.
If you’re a tenant and would like to know more or if you want to Get Involved, please get in touch:
Our new Be Active programme has officially launched and will help our communities increase well-being, combat social isolation and help both mental and physical health through offering a wide range of activities and support.
The programme is led by Interlink RCT and sees us working in partnership with Ynysbwl Regeneration Partnership, Spectacle Theatre, Active Nutrition, Cambrian Village Trust, Volunteering Matters and Welcome To Our Woods.
In 2019 we were delighted to have received funding from the Welsh Government, Sport Wales and Public Health Wales to deliver the first phase of the £5.4m Healthy and Active Fund (HAF) with our valued partners in RCT. The HAF programme aims to improve mental and physical health & increase active lifestyles across Wales. This vital funding has been awarded to organisations who actively promote and enable healthy activities and we are delighted to be included.
We have a dedicated Health & Wellbeing officer who organises a wide range of activities for all abilities. There will be activity taster sessions, health and wellbeing courses plus volunteering and upskilling opportunities.
The project is open to:
- Children and young people
- People with a disability or long-term illness
- People who aren’t working or socially isolated
- Older people and those around the age of retirement
At the launch of the project’s funding, Lord Elis-Thomas, Deputy Minister for Culture, Sport and Tourism said:
“When we launched the Healthy & Active Fund last July it was with the message that the benefits to our mental and physical health of healthy and active lifestyles are clear. These projects show new, innovative approaches to supporting people of all ages and backgrounds.”