Like all housing associations, RHA is regulated by Welsh Government.

In October 2023, Welsh Government wrote to us to tell us how much we can increase our rents. You will soon receive a ‘notice of rent change 2024-2025’ letter in the post from us, this will include confirmation of service charges (if you pay them). Plus we have included support and advice information which is available to you and your families.

We’re pleased to share that we’ve started talking to our friends at Coastal Housing Group about merging to form a new organisation.

We want to create a 10,000 home organisation for the future; one which constantly raises the bar to deliver improved services and homes for our tenants. We’ll have increased capacity and resilience to deliver a greater number of new, high-quality homes each year.

We’re focused on growth and investment in existing homes and services, and we also want to create a more resilient organisation with a wider geographical reach.

There are strong, shared values across RHA and Coastal and we’re excited to explore creating a new, combined organisation which can have an even greater impact across the communities within which we operate and beyond.

The key drivers for the proposed merger have been jointly identified as:

  • To be in the strongest position to meet the challenges and expectations for housing associations in the coming years
  • To achieve increased capacity for growth and greater organisational resilience
  • To maintain and improve the quality of homes and services to our residents by combining our resources and expertise
  • To maintain and improve our community regeneration work
  • To enable greater capacity and resilience to learn, explore and develop new and enhanced services for our tenants
  • To be an employer of choice, able to recruit and retain talented skilled colleagues

For more information or to chat to a member of out team then get in touch:

Telephone: 01443 424200   Email: [email protected]

Maes Trisant Finds New A New Home With RHA Wales

We are pleased to welcome thirty one new tenants and see them benefit from our local services and community presence. 

Building on our Corporate Plan commitment to grow the organisation and increase our overall resilience, this purchase from Habinteg Housing Association will not only increase our stock numbers but will complement our existing portfolio as RHA already owns over 80 homes in Talbot Green and has an adjacent housing estate a few minutes from Maes Trisant.

Both our organisations have been working through the transfer process for around six months and in consultation with tenants and staff, today we see the completion of the acquisition and smooth transition to RHA as the new landlord.

We are pleased to announce the acquisition of 31 homes to our portfolio.

At RHA we are committed to listening to and hearing the views of each one of our tenants on all the services we provide.

 

Each year, we carry out a STAR survey, where we ask for your feedback which helps us to make improvements and ensure tour support, activities and services meet your needs.

We know we may not always get things right, so our tenant commitment is to listen and learn from your experience and feedback. We are working with an independent company called Acuity Research to carry out this survey on our behalf.

  • You can complete the paper survey and return it using the enclosed freepost envelope
  • Complete the survey online at starsurveys.co.uk/rha using your personal code sent to you
  • Or take the survey by phone, please call: 01273 287114

All our tenants will soon receive a phone call, letter, text or email and there is a prize draw for a £100 shopping voucher and 4 runner up prizes of £50 shopping vouchers. And by simply completing the survey you will be included in our free prize draw to win Love 2 Shop vouchers – just in time for the (dare we say it!) festive season!

Below you can see what you fed back to us on our last all tenant survey, and how we made improvements:

They did it!

We are incredibly proud of our staff, tenants and volunteers who walked massive 21 miles, from Tonypandy to Cardiff on Thursday 20th of July, to raise funds for food donations to help those in need this winter season.

Through your generous support, donations, and sponsorship then we can support even more people this year. A massive well done to our colleagues from Finance, Maintenance, IT, Com Dev, Development and Customer Advice and everyone who helped with our fundraising efforts.

They have raised over £3000, and donations are still coming in! 

We actively support community members and tenants each and every week and now, for the fifth year running we wanted to fundraise to help provide even more food hampers in Winter 2023. In December 2022 we provided 90 food hampers through the money raised by our colleagues who worked hard doing a 24 hour Danceathon. This year, thanks to your generousity we can help even more people in our communities.

 

CLICK HERE TO DONATE &  GET UPDATES ON OUR JUST GIVING FUNDRAISING 

Renting Homes Act (Wales) – Converted Contracts

The Renting Homes Act changes the way all landlords rent their homes to improve how we provide, manage, and live in rented homes in Wales. The new law was applied from 1st December 2022 and affects all landlords and tenants in Wales.

This new law introduced many changes to tenancy laws and will apply to both social landlords and the private rented sector. It simplifies and improves your rights as a tenant, and it improves how some landlords manage rented homes in Wales. One of the biggest changes was the introduction of a new ‘Occupation Contract’ which all landlords must issue in place of the old ‘Tenancy Agreement’. So, if you became a tenant with us after 1st December 2022, you will have signed an Occupation Contract as the ‘Contract Holder’ of your new home. For all tenants prior to the act coming into force, you will shortly receive a new contract, which replaces your old Tenancy Agreement and are automatically ‘converted’ over to the new Occupation Contract.
  • The changes have no effect on your rent and will not cost you any money.
  • You will receive your new Converted Contract in the post, with a covering letter and information shortly.
  • You do not need to sign or return the contract to us, simply keep it in a safe place.

 

Some changes RHA Wales tenants can expect:

  • It’s clearer what RHA Wales is responsible for maintaining (e.g., kitchen units) and what you are responsible for (e.g., replacing light bulbs)
  • It removes the restriction on parking commercial vehicles on drives or in car parks and adds a restriction on parking very large vehicles (commercial or otherwise)
  • It increases building safety by including that RHA Wales conducts electrical safety checks every five years and for access to be provided for this
  • It’s also clearer which alterations you need permission for before doing them
  • You will become known as a ‘contract holder’ and will be issued with an ‘Occupation Contract’ (this used to be called a Tenancy Agreement) by 1st June 2023
  • For Joint contract holders you can ask us to add someone to your contract who you want to live with. You don’t have to start a new contract to request this
  • Succession rights: In some circumstances, you can pass your home onto other people to continue living in. For example, you can ask for your home to be passed onto your partner

Where can you find more information and what you need to do?

To find out more about the new legislation and the impact it will have on both tenants and landlords, have a look at the Welsh Government’s website: Welsh Government – Renting Homes Act (Wales)

Or take a look at the Welsh Government’s Easy Read guide for tenants which is available here: Easy Read Leaflet

We are sending new contracts to all customers between December 2022 and June 2023. You don’t need to do a thing, no need to sign the contract or return it to us. Just keep it in a safe place.

We are excited to announce that we are working in partnership with Cwm Taf Local Health Board & Rhondda Cynon Taf County Borough Council on our Dan yr Allt project in Rhydfelin, which is being developed by P&P Building and Roofing Contractors.

It is being jointly funded by the Local Health Board and RHA Wales Group to provide a much-needed adapted bungalow which has been designed to meet the needs of a hospital discharge property which will alleviate hospital bed demand on the NHS.  It will also help people move from a hospital setting to an accessible and suitable property, whilst they complete their recovery journey and/or until they are ready to return to their own home full time or until permanent suitable accommodation is identified for them.
This two-bedroom property will be suitable for one person and an additional bedroom for a family member or carer. It comprises of an adapted kitchen and bathroom, with external scooter store and level access all around the property to enable the occupants to easily get out and about.
It will be very energy efficient and achieve an EPC rating of ‘A’ and will have an air source heat pump to provide the main source of power to the bungalow.  It will also have under floor electric heating which will be subsidised by the solar panels on the rear roof elevation of the property.

We expect to complete at the end of 2023 and look forward to welcoming our first tenants and improving lives.

MyRHA – new online tenant portal launches

At RHA we are always trying to improve your experience as a tenant and make life that little bit easier.

That’s why we’ve created MyRHA.

A brand-new online account which tenants log on to via our website. Accessing their account 24 hours a day to report repairs, pay rent, update their information plus so much more. The online account has been designed to make getting in touch a little easier and we hope you find it useful.

Take a look at our helpful video guide and full information HERE

 

Largest stock acquisition in RHA history

We are pleased to announce the acquisition of 272 homes to our portfolio.

The deal represents the largest stock acquisition in RHA’s history and helps with the continued growth strategy of the association. The homes have been purchased from Wales and West Housing Association (WWHA) and are in Rhondda Cynon Taf. Both organisations have been working closely together to complete the transfer process for a number of months.

RHA colleagues have been engaging with tenants to welcome them and ensure they are fully informed of any changes to enable a smooth transition to RHA as their new landlord.

Best Companies 2022 results announced!

We are very proud to announce our 2022 Best Companies results with our partners, stakeholders, tenants, and colleagues.

We have maintained our 2-star rating which recognises ‘outstanding levels of employee engagement’ and we have improved in the overall rankings which demonstrates that we genuinely value our people and have continued to ensure RHA is a great place to work.

In addition, we successfully achieved the following listings:
NO: 8 in the Top 50 UK Best Housing Associations to work for
NO: 23 in the Top 50 Welsh Companies to work for
 NO: 76 in the Top 100 UK Mid-size Companies to work for

Our Best Companies staff survey donations have raised a total of £300 for a local Foodbank, which we are proud of.

 

 

Want to Get Involved?

Get in touch

Got a question? Get in touch! [email protected] 01443 424200 CF40 1BE